Collaborative approach to communicating

http://www.nytimes.com/2013/10/27/jobs/the-horse-sense-that-builds-trust.html?_r=1&

Direct approach best for bad news in the office

http://www.sfchronicle.com/business/article/Direct-approach-best-for-bad-news-in-the-office-4870381.php

Dear Abby on conflict resolution

http://www.sfchronicle.com/entertainment/article/Sister-s-death-causes-woman-to-regret-the-past-4762584.php

Effective communication in the workplace

https://www.sfgate.com/business/article/How-a-boss-can-eliminate-blind-spots-4527293.php