by | | Adele's Toolkit
Empathizing is being able to put yourself in the shoes of someone else and imagine what an experience might be like for that person. In so doing, a meeting of the minds can take place and conflict can turn into resolution. For example, in mediation, one of the...
by | | Adele's Toolkit
In order to promote trust and understanding between people in conflict, I want to create a climate where the parties feel at ease and free to discuss the issues that bring them to mediation. This can only be accomplished when a party is able to speak without being...
by | | Adele's Toolkit
Often, those who come to mediation are in a blaming frame of mind. Their thought processes go something like this: “if only so-and-so wasn’t so self-absorbed, conceited, know-it-all; if only he or she was more rational like I am and could see things my way; it’s all...
by | | Adele's Toolkit
Trust involves the development of confidence or faith in another person; the expectation that a promise will be kept, that another’s word can be relied upon. It is the exercise of good faith. Through the use of honest, transparent behavior and the thoughtful use of...
by | | Adele's Toolkit
Resolution of conflict can take many forms. It can come relatively quickly or take a substantial amount of time. Resolution may be a new or greater understanding about another person or point of view. It may be a written or oral agreement of specific actions the...
