Adele Grunberg provides comprehensive conflict resolution services.
Effective communication is essential in order to gain a better understanding of one another, to build trust, and resolve conflict. I specialize in coaching and training effective communication techniques, and have successfully mediated hundreds of workplace conflicts over more than twenty years.
Testimonials
Adele possesses the invaluable quality of compassion where it is easy to recognize she is not just doing a job, she is positively touching and changing people’s lives.
I found her style to be non-judgmental, thought-provoking, and growth mindset-oriented. She facilitates with kindness, grace, sophistication and directness. I value her insights immeasurably and would highly recommend her to others seeking coaching, mediation, and/or conflict resolution….including personal growth!
Adele’s Toolkit
Defusing Anger
One of the first steps in mediation is for the parties to let off steam. Until they do that, it is difficult for them to begin working towards resolution of their conflict.
Goal-Setting
Early on, I ask the parties to identify what they hope to accomplish through the mediation process. See how I help them clarify their goals so that they can achieve the desired outcome.
Active Listening
In order to promote understanding of each other, I assist the parties in learning how to listen effectively.
Clarifying
Often, there is a disconnect between what one party intends and what the other perceives. By assisting the parties in learning how to be clear in their communications, confusion or misinterpretation can be prevented.
Reframing
To resolve conflict or prevent it in the future necessitates that the parties learn different ways of communicating so as to achieve a different outcome. See how I help the parties have a conversation differently.
Validating
The parties to a mediation want to share information and know that they have been heard. By validating, I show them that I am paying close attention to what they are saying and demonstrate that I understand the information and the feelings associated.
Adele in the Media
Montclair Living, March 2023 Issue
With a law degree and an MA in psychology, she has a private practice doing workplace conflict resolution, as well as communication training and coaching. “It’s the work that I love the most out of all the work I do,” she said.
Kevin Durant and Russell Westbrook were once close teammates on the Oklahoma City Thunder basketball team, but when Durant left the team in 2016, he chose to notify Westbrook via text. This poor communication ultimately led to a public falling out between the two players and a strained relationship.
Two coworkers, Matt and Ben, arrive at mediation with a communication problem, but soon realize it is their style of communication that is the real issue. Through effective communication techniques, they learn to put themselves in each other’s shoes and come to an understanding.
Keys to Effective Communication
The keys to effective communication include self-awareness, active listening, neutral interaction, curiosity, open-mindedness, empathy, accountability, authenticity, and commonality. By using these considerations, we can create understanding, respect, and peace in our interactions with others.
Recommended Reads
Read How to Apologize Like You Mean It on the New York Times.
Read Stop Resisting Change on the New York Times.
What’s your style: where do you fit in the five conflict-handling modes?
https://www.mediate.com/6-tips-to-help-manage-conflict-at-work/6 tips to help manage conflict at work